6

Discussion topic: Sky Q problems

Reply
This message was authored by John+Derby This message was authored by: John+Derby

Sky Q problems

Sky Q mini box shows connected to Sky Q and network. However, also shows "no satellite signal" and no TV Schedule. Recordings disappeared and in fact nothing available.

Had to reconnect main Sky Q box to internet and then can receive TV schedules and use apps. Again all recordings disappeared and can't download catch up or On Demand services.

Done normal rebooting router and connecting boxes etc along with telephone help to no avail. All status connections shows OK. Told likely updates caused the issues and have to wait a few days for an engineer to possibly fit a booster? This equipment has worked well for a few years. Surely if updates have caused these problems then many customers would have similar issues? Any ideas?

 

 


Best Answers
John+Derby
Topic Author
This message was authored by John+Derby This message was authored by: John+Derby Answer

Re: Sky Q problems

Apparently not. May need a booster fitting. Engineer calling Friday.

View this Answer within the discussion