22 Oct 2024 05:04 PM
Sky Glass, using Playlist to watch back sport on Sky, comes up with message 'Please wait for your programme to load' and it never does, or 'There is a technical fault with this programme, try again later'. I have rebooted, to no affect. Any suggestions?
22 Oct 2024 06:06 PM
Posted by a Superuser, not a Sky employee. Find out more
@Barry131 wrote:Sky Glass, using Playlist to watch back sport on Sky, comes up with message 'Please wait for your programme to load' and it never does, or 'There is a technical fault with this programme, try again later'. I have rebooted, to no affect. Any suggestions?
Hi - have you pulled the plus from the socket for a few minutes ? If this doesn't work please report back and I can escalate your post to the online sky community support team ....
22 Oct 2024 06:09 PM
Posted by a Superuser, not a Sky employee. Find out moreIt will still act as a normal tv in so much as you can use apps and the hdmi sockets (same as a standard tv)
you won't get a tv EPG but adding a freeview player to one of the hdmi sockets would resolve this
not sure what more you would expect ?
22 Oct 2024 09:51 PM
Have unplugged for several minutes, still have the fault.
22 Oct 2024 10:07 PM - last edited: 22 Oct 2024 10:08 PM
Posted by a Superuser, not a Sky employee. Find out moreAnd please ignore one of my posts above it was meant for another thread ..... I'm not quite sure how it got posted here 🤷🏻♂️
@GD1 Are you able to delete my post above ..... I seem to have lost the ability to edit .....
23 Oct 2024 08:59 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.