green light will not come on

[nimba777831321]

green light will not come on it stays at amber i hve tried switch off  took all the cables from the q box left for at least 10 mins done this for several times but no luck so far is there anything else i could try

[oldfella]

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@nimba777831321 wrote:

green light will not come on it stays at amber i hve tried switch off  took all the cables from the q box left for at least 10 mins done this for several times but no luck so far is there anything else i could try

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Hi @nimba777831321 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.