Sky Q not accepting wifi password

[Rousee]

We got a message to say there was no internet connection on Sky Q even though other devices are working online through the wifi.  We tried putting in the password for the network in again but it won't accept the password which is correct and we have tried multiple times but each time Sky Q does not accept the password and says in is incorrect.  We have tried rebooting Sky Q as well as our hub but each time its the same.  What do we do?

[oldfella]

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@Rousee wrote:

We got a message to say there was no internet connection on Sky Q even though other devices are working online through the wifi.  We tried putting in the password for the network in again but it won't accept the password which is correct and we have tried multiple times but each time Sky Q does not accept the password and says in is incorrect.  We have tried rebooting Sky Q as well as our hub but each time its the same.  What do we do?

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Hi @Rousee 

Assume you are on 3rd party Broadband and not with Sky.

The  Q box needs the SSID and password for the router 2.4 Ghz band.

Who is your Broadband supplier?

[twilight+princess]

Does the router have a wps button? If yes then you can click this then click the wps button on the front of the Sky Q box to automatically set up the Wi-Fi connection.

[oldfella]

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@twilight+princess wrote:

Does the router have a wps button? If yes then you can click this then click the wps button on the front of the Sky Q box to automatically set up the Wi-Fi connection.

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That's only if you are Sky Broadband @twilight+princess 

With 3rd Party broadband you have to use SSID and password for the router 2.4 Ghz band.

[twilight+princess]

I have to disagree there @oldfella I have Virginmedia & used the wps button to set up the Wi-Fi connection due to the Sky Q box not accepting the passphrase.

[oldfella]

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@twilight+princess wrote:

I have to disagree there @oldfella I have Virginmedia & used the wps button to set up the Wi-Fi connection due to the Sky Q box not accepting the passphrase.

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Hi @twilight+princess 

Dont know how you have achieved that .

See following link

https://www.sky.com/help/articles/setting-up-sky-q-connect-to-third-party-router 

[twilight+princess]

Thanks for the link. It states that you shouldn't use wps rather than you can't use wps. 

It's worth trying imo.

[oldfella]

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@twilight+princess wrote:

Thanks for the link. It states that you shouldn't use wps rather than you can't use wps. 

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Hi @twilight+princess 

I suspect all routers will have a WPS button but you cannot normally use it to connect a Q box unless you are on Sky Broadband with a Sky Hub

[twilight+princess]

Must've been a fluke the 2 times I've done it.

[Cant+pay]

I can't use my password on sky, it is correct, but it won't hav any off them, my own, and the fibrus one.