Sky Q helicopter

[Paula0102]

Sky Q box fan keeps kicking in and box then sticks on standby? Rebooting resolves, but this a week in from having an engineer configure replacement box and mini boxes. As he advised Sky Q issue with none Sky Broadband. Would you expect a new replacement box to revert to acting like original al within such a short time?

[BenJoBanjo]

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@Paula0102 wrote:
Sky Q box fan keeps kicking in and box then sticks on standby? Rebooting resolves, but this a week in from having an engineer configure replacement box and mini boxes. As he advised Sky Q issue with none Sky Broadband. Would you expect a new replacement box to revert to acting like original al within such a short time?

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Do you have EE broadband by any chance?

[Paula0102]

Yes how did you guess??

[Chodley]

Connected over ethernet?

[Paula0102]

Connected by ethernet yes 

[Daniel0210]

@Paula0102 

Your duplicate thread has been removed to prevent duplication of replies. 

[Chodley · Accepted solution]

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@Paula0102 wrote:

Connected by ethernet yes 

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Yep - there is something wrong with the EE router power supply that causes this. They know about it. You could try calling them and you might get lucky and speak to someone who knows about it.

Another thing that has worked for some people is putting a cheap 100Mb switch in between the Sky box and the router.

You could also, at a bit more cost, replace the router with a netgear, asus or tplink or something, configure it the same so it's a direct swap in the for the EE one.

A couple of people have said getting a replacement Sky box has worked (others less lucky, maybe specific to a certain type of box as there are a few models) and one person said factory resetting their router fixed it.

[Paula0102]

Tried EE, wasn't lucky

Going to try, as the cheapest option, 

Another thing that has worked for some people is putting a cheap 100Mb switch in between the Sky box and the router.

To trial before Sky engineer arrives  next week  

Also read turning off EE wifi boosters, which interfer, which I've also done

[Chodley]

If you have wifi disabled on the Sky boxes, then the EE boosters should not be a factor and you can carry on using those.