@Paula0102 wrote:
Connected by ethernet yes
Yep - there is something wrong with the EE router power supply that causes this. They know about it. You could try calling them and you might get lucky and speak to someone who knows about it.
Another thing that has worked for some people is putting a cheap 100Mb switch in between the Sky box and the router.
You could also, at a bit more cost, replace the router with a netgear, asus or tplink or something, configure it the same so it's a direct swap in the for the EE one.
A couple of people have said getting a replacement Sky box has worked (others less lucky, maybe specific to a certain type of box as there are a few models) and one person said factory resetting their router fixed it.
