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Discussion topic: Main Sky Q box keeps freezing

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This message was authored by jon66 This message was authored by: jon66

Main Sky Q box keeps freezing

Sky Q box keeps freezing and i have to power down continually to get it back

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This message was authored by oldfella This message was authored by: oldfella

Re: Main Sky Q box keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@jon66 wrote:

Sky Q box keeps freezing and i have to power down continually to get it back


Hi @jon66 

Is this during Satellite live TV or when using internet content?

jon66
Topic Author
This message was authored by jon66 This message was authored by: jon66

Re: Main Sky Q box keeps freezing

Just in normal use, we will be watching a channel, then go to change channel and nothing happens. We end up having to power off and on to clear. The issue is happening  daily

This message was authored by oldfella This message was authored by: oldfella

Re: Main Sky Q box keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@jon66 wrote:

Just in normal use, we will be watching a channel, then go to change channel and nothing happens. We end up having to power off and on to clear. The issue is happening  daily


Hi @jon66 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

 

If the issue continues best to contact Sky for an Engineer to check your equipment 

jon66
Topic Author
This message was authored by jon66 This message was authored by: jon66

Re: Main Sky Q box keeps freezing

We have tried that and still have the same issue.

This message was authored by jason+alldridge This message was authored by: jason+alldridge

Re: Main Sky Q box keeps freezing

Did you find out what was coursing the problem they have replaced my dish and 3 main sky Q 2TB boxes, he is going to try a 1TB box to see if that has the problem too now.

This message was authored by Swadders This message was authored by: Swadders

Re: Main Sky Q box keeps freezing

@jason+alldridge @Did this solve your problem? I'm having to restart 4-5 times a day....and that's the replacement box!

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