Sky Q box not working. It is connected but won’t play any recordings

[Michelle681]

The screen is black if you try to play a recording 

[oldfella]

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@Michelle681 wrote:

The screen is black if you try to play a recording 

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Hi @Michelle681 

If You also cannot make new recordings you may a hard drive issue.

Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.