0

Discussion topic: Sky Q box needs replacing

Reply
Avatar for Jonathanpayne
Level 1 icon
What's this?
This message was authored by: Jonathanpayne

Message posted on ‎15 Nov 2025 02:04 PM

Sky Q box needs replacing

Sky q box needs replacing hard drive is not working properly I have updated and rebooted still faulty mini box too

Report post
Post 1 of 3
221 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎15 Nov 2025 02:11 PM

Re: Sky Q box needs replacing

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanpayne 

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors 

 

If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 3
215 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎15 Nov 2025 07:38 PM

Re: Sky Q box needs replacing

Posted by a Superuser, not a Sky employee. Find out more
@Jonathanpayne wrote:

 mini box too

In the absence of a working main box, Q Mini boxes cannot function.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 3
180 Views
0 Likes
Reply
Reply