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Discussion topic: Sky Q box needs replacing

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This message was authored by: Jonathanpayne

Message posted on ‎15 Nov 2025 02:04 PM

Sky Q box needs replacing

Sky q box needs replacing hard drive is not working properly I have updated and rebooted still faulty mini box too

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎15 Nov 2025 02:11 PM

Re: Sky Q box needs replacing

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanpayne 

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors 

 

If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.


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Sky customer since 2001
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This message was authored by: TimmyBGood

Message posted on ‎15 Nov 2025 07:38 PM

Re: Sky Q box needs replacing

Posted by a Superuser, not a Sky employee. Find out more
@Jonathanpayne wrote:

 mini box too

In the absence of a working main box, Q Mini boxes cannot function.

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