Well I really hope I am not tempting fate here, but Sky Engineer came last thursday morning following weeks of these issues and a. replacement box sent directly by sky still suffering the same regular issues. (as i have posted in this thread previously) I am convinced it is somehow linked to EE router.
Anyway Sky engineer said he wasn't aware of any conflict issues with EE
.He was very thorough. At the time of his visit my Sky set up was working as it should. i had a detailed diary of every "crash" and reset carried out and photos/videos to show him.
He did a complete system check. He checked the dish and swapped the LNB for a new one simply because the old one looked old - although it was still working.
I had a 2TB UHD Sky Q box. He swapped that for a new box but suggested a 1TB Sky Q UHD box instead as in his experience he sees the 2TB boxes as a not more glitchy and fragile. He assured the 4K/UHD quality was exactly the same.
He checked through every setting and he did go into the secret setup menu (001 ) he changed the wifi to the 40mhz channel/44. The default is 80mhz/36. there are only 3 options.
NB my box has had wired ethernet connection for years and remains on wired. I mention this as even though it's wired the engineer said the box still needs wifi connection enabled. (i guess to link to mini q box?)
In truth he was not completely confident that all these things would solve the issues but he said he had done everything he possibly could to set up a reliable working sky system. He advised me to continue to diary any further issues and report back to sky if issues persist.
So for the last 4 days i have enjoyed sky tv. it has been used a lot! with all the weekend sport, lots of recordings and viewing (on mini q box too) and no issues thus far.
Previously the box was crashing at least once a day, most often overnight in standby mode.
So it's a case of so far so good. Fingers crossed.