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Discussion topic: Sky Q Mini Box keeps freezing

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This message was authored by Trog This message was authored by: Trog

Sky Q Mini Box keeps freezing

My Sky Q mini box keeps freezing this happens about once a week sometimes more often 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky Q Mini Box keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@Trog 

Try rebooting your main Sky Q box, then once that's back up and running do the same with the mini box.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky Q Mini Box keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@Trog 

Try rebooting your main Sky Q box, then once that's back up and running do the same with the mini box.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by HunshelfHazzer This message was authored by: HunshelfHazzer

Re: Sky Q Mini Box keeps freezing

Same here, Sky Mini boxes keep freezing. We have 2 snd they both do it. Yesterday the Sky Q box froze. 

It is getting more frequent. Is there a problem with the software?

This message was authored by andyfromt-town This message was authored by: andyfromt-town

Re: Sky Q Mini Box keeps freezing

Same here. Sky mini box in second room keeps freezing intermittently (and regularly!) and then after ~30 seconds resets and picture comes back.

 

have tried various reboots and resting to Sky router/booster and main SkqQ box - but no joy.

 

any other tips here?

This message was authored by Sherilee66 This message was authored by: Sherilee66

Re: Sky Q Mini Box keeps freezing

Hi I have already done this it's freezing all the time unable to watch anything

This message was authored by P1353 This message was authored by: P1353

Re: Sky Q Mini Box keeps freezing

Have same issue mainly on live events  Mini box to Sky Q randomly picture will go and come back after few seconds . If pause live tv and watch say minute behind live it's fine no loss of picture ,annoying ! 

This message was authored by Angelalemmon This message was authored by: Angelalemmon

Re: Sky Q Mini Box keeps freezing

I do this all the time. 

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