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Discussion topic: Sky Q Mini Box keeps freezing

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Trog
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Sky Q Mini Box keeps freezing

‎09 Nov 2023 02:56 PM

My Sky Q mini box keeps freezing this happens about once a week sometimes more often 

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Daniel0210
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Re: Sky Q Mini Box keeps freezing

‎09 Nov 2023 02:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@Trog 

Try rebooting your main Sky Q box, then once that's back up and running do the same with the mini box.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky Q Mini Box keeps freezing

‎09 Nov 2023 02:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@Trog 

Try rebooting your main Sky Q box, then once that's back up and running do the same with the mini box.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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HunshelfHazzer
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Re: Sky Q Mini Box keeps freezing

‎22 Nov 2023 02:00 PM

Same here, Sky Mini boxes keep freezing. We have 2 snd they both do it. Yesterday the Sky Q box froze. 

It is getting more frequent. Is there a problem with the software?

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andyfromt-town
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Re: Sky Q Mini Box keeps freezing

‎15 Dec 2023 03:00 PM

Same here. Sky mini box in second room keeps freezing intermittently (and regularly!) and then after ~30 seconds resets and picture comes back.

 

have tried various reboots and resting to Sky router/booster and main SkqQ box - but no joy.

 

any other tips here?

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Sherilee66
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Re: Sky Q Mini Box keeps freezing

‎08 Mar 2024 04:46 PM

Hi I have already done this it's freezing all the time unable to watch anything

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P1353
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Re: Sky Q Mini Box keeps freezing

‎03 Apr 2024 10:37 PM

Have same issue mainly on live events  Mini box to Sky Q randomly picture will go and come back after few seconds . If pause live tv and watch say minute behind live it's fine no loss of picture ,annoying ! 

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Angelalemmon
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Re: Sky Q Mini Box keeps freezing

‎12 Apr 2024 06:48 PM

I do this all the time. 

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