Sky Q Apps pixelating

[LorLor1]

@Bob+Niro @They did replace the box but it did nothing to improve the situation.

[Bob+Niro]

@LorLor1 do you know what kind of box you had and what kind did they replace it with? Do you have a smart tv?

[bob12349]

New issue for me too. Prime and Netflix jittering on main sky box, haven't noticed on mini. Weird that YouTube signed me out this week on main box, never had that before. 

My internet all good (wired connected, with virgin Gb fibre - wonder what provider other folks with issue are on 🤔 ).

 

[Chodley]

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@bob12349 wrote:

New issue for me too. Prime and Netflix jittering on main sky box, haven't noticed on mini. Weird that YouTube signed me out this week on main box, never had that before. 

My internet all good (wired connected, with virgin Gb fibre - wonder what provider other folks with issue are on 🤔 ).

 

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Don't think ISP makes any difference. No issues here on 1Gb fttp from a small local provider.

[Macculus]

Well, there's a new symptom for me, pixelation followed by black screen of death on Prime video. Things are getting worse, come on Sky, this is ridiculous, pull your finger out! 

[Alasdai]

Early Sky Q box 

recent pixelation watching apps rather than live tv so not aerial

rest of WiFi normal

have reset apps via 001 twice but no improvement 

is it time for engineers visit and new box?

many thanks

[Stephen+Mourton]

@Alasdai  Have you tried resetting your SkyQ box by unplugging the power source waiting for at least 30 seconds and restarting it?  

[lettice]

@Alasdai 

Have moved your post to the ongoing thread for Sky Q apps pixelation

Read the Answered post from Sky on the latest state of the issue;

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Apps-pixelating/m-p/4778061#M668521

[Graz1964]

ITV X or Disney each programme the pictures break up or pixelate. 

[caesarome]

Is this on Sky Q, Sky Glass or Stream ?

[Graz1964]

Sky Q, sorry forgot to stipulate that bit.

[lettice]

@Graz1964 

Have moved your posts to this ongoing thread on Sky Q pixelation.

Have a read of the other posts for some help and take a look at the Answered post, the last status update from Sky.

[Govee]

As said here before, after 26 years with Sky, the long standing pixelation problem has made me decide to cancel subscription.

However as I am on my last couple of weeks with them, I tuned into Sky sports to watch F1, oh dear there was occasional pixelation.

As I will be going forward with a Firestick and as I plan to use Now tv to subscribe to Sky sports, will the pixelation problem still be there? as Now tv after all, is a Sky service.

[Titan1001]

All my apps are also pixelating and this problem seems to have been happening for quite a while now.

Surely this means that Sky aren't fulfilling their contract?

[Aimeec1]

So I've been having issues same as everyone else since May.

Disney seemed to settle this week and watched walking dead happily BUT last night it was back.

Prime still bad , netflix terrible 

No other way to watch via my TV.

So what's worse is that the issue varies itself , it's driving me mad 😡 

A customer of over 17 years plus more and now I'm going to cancel my contract for all of it once my broadband ends in November.

Customer service is shocking 

Service as a whole is shocking 

What happened to them ?????? 

See Yuh 👎🏻👋🏻