Sky Q Apps pixelating

[Bob+Niro]

I'm not at my tv but as far I can recall you go to settings/set up/preferences. I don't think eco mode is the answer but i prefer to be dealing with one person who will try different solutions one by one rather than dealing with different people every time I call that aren't very helpful. It's disappointing that to get to this stage where I have one person alone dealing with the matter I had to raise a complaint and even ended up complaining about their complaints procedure!!!!

[ian+galloway]

Just contacted sky and with almost no delay they told me they would send a new Sky a box!  Will see what that changes

[Carmel25]

Exactly same prob here...sky engineer has been, phoned sky numerous times, software updates, hdmi changed..nothing as worked. Been like it since summer. Apparently sky r working on a fix but nothing yet. Getting me down tbh

[Chodley]

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@Carmel25 wrote:

Exactly same prob here...sky engineer has been, phoned sky numerous times, software updates, hdmi changed..nothing as worked. Been like it since summer. Apparently sky r working on a fix but nothing yet. Getting me down tbh

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Can you not just use the apps on some other device?

[Bob+Niro]

@Carmel25 don't know why the engineer didn't give you a new box when he couldn't fix it?

As someone else has suggested can you watch apps on your tv?

[Govee]

@Bob+Niro

actually the apps are better on a smart tv or fire stick. Netflix for instance is a later software version, but why should watch them elsewhere, you are paying for a service from Sky and not getting it in full. 

[Nynja+Squirrel]

Just received a new box yesterday - still have artifacts on Amazon Prime, not tried the other apps yet.

[Rambhi]

Oh gosh. (Removed)

thought my pixelation thing was gone but now that it is and I'm on the new box for a while now and had no issues up until this summer too. New box won't fix a faulty (Removed) update I guess. Perhaps if I was on the the update that fixed the issue I'd have found a way to block new updates but it auto updates and there's no way to do so. 

so SKY.... when are you going to fix this (Removed). Only Netflix works. All other apps have various different issues like Apple TV plus sound popping and crashing with prime. No pixelation issues anymore but still can't do anything about the other issues. 

like I said all apps were fine this year till sky sports+ and other apps were out during the summer and just before it. 

after the pixelation issue was resolved I noticed my box would go full fan mode once a day like the noise you hear when you reboot it. But would happen once a day watching regular programs and box wasn't restarting or anything. 

Moderator note: Removed inappropriate language

[Chodley]

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@Govee wrote:

@Bob+Niro

actually the apps are better on a smart tv or fire stick. Netflix for instance is a later software version, but why should watch them elsewhere, you are paying for a service from Sky and not getting it in full. 

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Because you want to see them properly? We're not really paying Sky for those services (except maybe Netflix) - but there's an argument I think has some merit that the platform aggregation is a convenience that keeps us subbed to Sky

[Macculus]

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@Chodley wrote:

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@Govee wrote:

@Bob+Niro

actually the apps are better on a smart tv or fire stick. Netflix for instance is a later software version, but why should watch them elsewhere, you are paying for a service from Sky and not getting it in full. 

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Because you want to see them properly? We're not really paying Sky for those services (except maybe Netflix) - but there's an argument I think has some merit that the platform aggregation is a convenience that keeps us subbed to Sky

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While I agree that the apps on sky q are a convenience and I personally can watch them on other devices, this issue is now affecting Sports+ for me, so is directly affecting Sky services. Plus, not everyone has access to another device to see these apps.

They need to identify and fix the original software problem and not kick the can down the road by doling out elderly replacement boxes or giving out fruitless advice. 

[Rambhi]

Exactly!!

[Govee]

@Macculus I fully agree, and the fact that I have raised two complaints on the pixelation problem and received  compensation each time, shows that Sky accept their responsibility in not providing a full service.

[Carmel25]

I pay out for mini boxes because not every TV I own is a smart TV. I like to watch ITV news in a morning in my dining room and this is affected too. I should be able to watch a sky recording with the amount of money I'm paying for this service.  I have watched prime through my main box without any pixelating and then other times had problems with sky Internet and buffering as prevented me watching which is very frustrating. I've spoken to sky again this evening and they are sending open reach engineer now to check sky fibre in an attempt to check it's all connected properly.

[JCT9632]

That's interesting that you have received 2 lots of compensation,  as I raised an official complaint about 5 weeks ago, Sky told me they wouldn't pay compensation till the problem was resolved, then they would calculate the amount from the date I raised my complaint.

[Govee]

@JCT9632 its a different story every time you contact them...if you look back through some of the earlier threads, you will see others have had compensation at differing amounts.