Sky Q Apps pixelating

[Edrica]

@type-r there are 48 pages!!!! If you're not going to be helpful, don't bother posting in the first place 🙄

[type-r]

Lol. If you can't be bothered to read, then you clearly not too bothered about a solution or workaround. People are not going to keep repeating everything just because you are lazy.

[Edrica]

@type-r Can't be bothered reading through pathetic comments like yours tbh! 

[type-r]

@Edrica Fine, enjoy your pixelation! 👍

[Macculus]

A replacement, and in many cases older v2 box and using other devices are as @type-r  says, workrounds. They are, however, not solutions. The only solution is for Sky to fix the software they broke. If you're happy to accept an older box then by all means badger Sky into giving you one.  Personally I can use the other workround until Sky either fix the issue, or my contract expires in the new year and I leave.

[Edrica]

@type-r Thanks....I'll just read actual helpful comments!

[Edrica]

@Macculus @Thanks so much for your reply.  What are the workarounds please? 

[Macculus]

@Edrica You can either ask sky to provide a replacement box with an external power supply (v2), or just use the apps on another device, such as your TV, firestick, Roku etc. 

[Edrica]

@Macculus Great thanks again. 

[Chodley]

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@Macculus wrote:

A replacement, and in many cases older v2 box and using other devices are as @type-r  says, workrounds. They are, however, not solutions. The only solution is for Sky to fix the software they broke. If you're happy to accept an older box then by all means badger Sky into giving you one.  Personally I can use the other workround until Sky either fix the issue, or my contract expires in the new year and I leave.

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Just to say - I'm using a v3 box and do not have any problems. I did on a single occasion in Prime but never managed to replicate it.

[Mattym63]

Well for a additional update from my end.

It's been over two weeks now since I have received my new SkyQ box. It's the 2TB version that does not have the external unit.

But it is running on the old 230 software and to be honest I have not had a single issue with any app.

Disney, Netflix, Amazon, Discovery, Apple, BBC, Paramount all of them are working perfectly without a single glitch or pixel issue.

That being said I believe it's a actual software issue from the last software update that happened in June.

[type-r]

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@Mattym63 wrote:

Well for a additional update from my end.

It's been over two weeks now since I have received my new SkyQ box. It's the 2TB version that does not have the external unit.

But it is running on the old 230 software and to be honest I have not had a single issue with any app.

Disney, Netflix, Amazon, Discovery, Apple, BBC, Paramount all of them are working perfectly without a single glitch or pixel issue.

That being said I believe it's a actual software issue from the last software update that happened in June.

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It'll be interesting to hear your thoughts once your v3 box decides to update the firmware to the latest. 

Or are you preventing the update somehow?

[HOWARDWWW]

Hello

I'm a new contributor but have had sky Q for many years and have found this site very useful down the years. I have read about the problems with pixilating apps with interest as I  have had these problems, especially with Disney and ITVX, although not as bad as some on here.

I was on the phone to Sky this morning because my Q box is failing and a new one is arriving next week. I took the opportunity to ask for an update on the app problem. I was told that the introduction of a new channel (Sky Sports +) had caused problems but to the best of the assistant's knowledge this has now been fixed. I asked her to ensure that this news was conveyed to sky community and she said she would.

Watch this space and don't shoot the messenger!

[Mattym63]

@type-r 

Thank fully it hasn't updated and I have not tried to update it nor will I at this stage.

If a forced updated happens I'll give a update on the forum if it effects anything.

[Kelsingra]

Hey all,

Thank you for joining the Sky Community Forum! 🙂

I understand that the pixellating issue is quite frustrating, and I apologize for the delay in resolving it. Our Technical Team is actively working on a fix.

In the meantime, I’d like to remind everyone to please review the Community Rules and post accordingly, keeping in mind to "Be nice to each other."

Thank you for your continued support and understanding!