Sky Q Apps pixelating

[The+ACTUAL+Truth]

In regards Sky apps pixelating constantly,  your post in response of 4th October says you will keep us informed. As it is now 21st October and the situation remains the same, is there ANY sort of update? Frankly, with all the sky services I am paying a small fortune for,  I expect better service, especially as I lost access to ALL my Sky apps 18 months ago and waited almost 8 months for resolution. Thank you for your time.

[Chodley]

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@Aimeec1 wrote:

No other way to watch via my TV.

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Does it not have an HDMI socket to plug a firestick into?

[Jonsey2]

Why is paramount and Disney pixelated when sky is fine and internet on the other devices is fine

[PlecoGirl]

Hi, I am having this too. Just updated all my software, hoping that may help. My broadband is fine.

[Edrica]

I'm also having this problem on Netflix and Primr

please fix as it's driving us mad 

[Laing1]

@Jonsey2 @PlecoGirl I have moved your posts into a larger thread all about the same problems you are having 

[Lisa178]

Still having this issue. It's so frustrating. Netflix, Disney plus and prime all have issues. 

I contacted customer services to discuss around a month ago.  They had no idea what was causing the problem and said as they are not sky products, its basically not their issue and couldn't help.

Even though I'm paying for a sky glass tv and sky q box.  I have no alternative to watch these apps, other than my phone !! 

Once I mentioned this thread and others are having the same issue, I was advised technicians are looking into it. Even though 10 mins earlier in the call I had been advised, all tests came back clear and they couldn't find anything wrong with my equipment. 

I was eventually offered £10 credit.  I am not happy with 1, the amount and 2, the blatant denial. I'd rather an apology and up front honesty.  I've been with Sky years. An update from the team would be nice ! 

[JCT9632]

It amazes me at the different levels of customer service between Sky operators, when I asked about being compensated several weeks ago, they emailed me back and said compensation would be calculated from when I made my official complaint to the date they resolved the issue.  I have had a new box which didn't resolve the issue. 

[Duckbay15]

Never been offered any compensation whatsoever only solutions that don't work and apologies 

[Halil1974]

By any chance is anyone having these same issues with Sky stream? 

[timmy10goals]

Thanks Kev- can I have a refund in the meantime?

[CMCMC]

Same horrrible customer service from Sky. Tried to ring them, spent an hour on the phone saying there is no problem, then admit there is a problem and an engineer will visit. Could not make a booking as they have an error on my account from 2016 that they will fix and ring me back today to set an engineer visit. NO phone call so I went onto their chat system tongiht.. After their bot asked me lots of silly questions finally got a human that obviously had not read the notes on my account. Asked me the same questions all over again and said I had the error still on my account and will ring me tomorrow again to book engineer visit. I said I don't believe him but it was now 9.03 so he cut me off as they stop at 9pm and said to try chat again in the morning and then left.. I have been with Sky over 25 years and have the full package but clealry they don't care about customer loyalty or customer service.

Netflix, Prime, Disney, Apple + all pixelating. I have a 1.2 Gb connection so clealy NOT my internet speed.

[type-r]

Solutions have been posted a number of times earlier in this thread.

[Edrica]

@type-r Where? 

Sky are saying they are still working on it?

thanks 

[type-r]

Go back and read this thread. Involves requesting to change Q box to v2 (external PSU) or using native apps on your TV. These aren't perfect and won't suit everyone but for most are workarounds.