My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

[Scarleyyy]

Im having the same issue last night today, brand new tv just got today fine on live tv but playing up on apps, at one point screen went blank 

[Aitch57]

I'm having the same problem as JamesBB, pixelation on Netflix and Amazon Prime, but not on BBC iPlayer, I've gone full fibre, rebooted everything, but it's still the same, could it be the Sky Q box, I'm ready to cancel the lot.

[LN54879]

I have messaged the sky employee who posted the message over a month ago saying they were looking into it. Hopefully they can provide an update.....I have been watching apps through the apple box and had no issues so clearly the SkyQ box!

So frustrating 😡

[Gorn777]

It's the hardware can't be fixed. Use other device - Smart TV, Apple  or streaming stick.

[Aitch57]

Aitch 57, I'm going to try using my PS5 and iPad today and see if they work okay.

[Aitch57]

Hi LN, sorry to be dim , but when streaming Amazon Prime does it go to my Sky Q box first , or straight to the tv. Cheers.

[Govee]

@Gorn777  It's not the hardware, it's a software issue. Engineer showed an internal message telling engineers that it is a software issue and can't be fixed, and await the software update to sort it.

[Bob+Niro]

If it's a software issue why can't SKY just say that. If it's hardware I can understand why they say nothing. Rather than facing the cost of replacing skyboxes they will assume people will stay with them and just use other apps as most are already doing anyway. Maybe that's a bit unfair but a simple update from SKY would help?

[SimonI]

I originally posted in this thread on the 26th July with the same issues everyone seems to be facing.

The question was 'answered' by @Daniel-F on the 30th July stating that an update would be provided.

I fully understand that these sort of issues may not be a quick fix. What I do find incredibly frustrating is the absolute silence for nearly a month of what is going on in the background to resolve the problem.

I, like many others, am paying a significant fee every month for a service that is ultimately causing me to have to watch channels differently.

Whilst the Sky Community is to help others find solutions to problems, this is purely a Sky issue.

Nearly 250 posts in the same thread and 25 days later and we still have no answers.

Come on @Daniel-F , if you haven't had an update at least chase one up and communicate it!

[Aitch57]

Hi all, I've started watching Netflix and Amazon Prime through my PS5, no pixelation at all.

[Aitch57]

Thanks for all your help.

[DF83]

Is there any update to when we might see a fix for the picture pixelating?

It seems that some days its not too bad, but others its borderline unwatchable.

[RFCally191]

I contacted SKY the other day. They took me through a time consuming tour of how to update the SKY Q box. I asked if this shouldn't be done automatically anyway. They said it should but on this occasion I would have to do it manually. Needless to say it's two days later and Netflix is still pixelating despite the latest update.

[Gorn777]

I just don't think they can cope . Sky may find a miracle software update but don't wait for it!

[Bulldog1956]

Another dissatisfied SkyQ customer to add to the list. We have been experiencing the pixelation issue since July on Netflix and Prime.  I expect this is a bigger issue and there are many SkyQ customers that have not posted on this forum or reported the issue to Sky.  Some may have just started streaming through their smart tv or other devices. Unfortunately we're unable to do this and why should we when we are paying Sky to deliver this service. Come on Sky get this update that will (apparently) rectify the issue rolled out ASAP!