Sky F1 UHD / HDR feed stutter

[jezzer42]

Sorry to hear you are having this issue, I rather hoped Panasonic had fixed this with their most recent firmware update on October 7th.

Your best bet is to try and get your Sky box updated to a version 3 box because I don't think a fix from Panasonic is going to happen any time soon.

I haven't had any issues with my new V3 Sky Q box, and, in my opinion, think the picture quality is better overall with the new box.

Best of luck.

[Jamie+Simms]

I have had my Panasonic Z95B for a week and have this issue with Black screen when watching any UHD HDR HLG content on Sky 

I cannot believe this has been going on so long and both companies have not resolved this problem, I have been told that Sky cannot guarantee what box type I would get swapped out to just not good level of service.

I have looked at returning TV but it appears same issue is also happening on LG G5 and latest Samsung OLED so in my mind Sky need to fix the software on their V2 boxes or get more V3 boxes made 

[nigea99]

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@Jamie+Simms wrote:

I have had my Panasonic Z95B for a week and have this issue with Black screen when watching any UHD HDR HLG content on Sky 

I cannot believe this has been going on so long and both companies have not resolved this problem, I have been told that Sky cannot guarantee what box type I would get swapped out to just not good level of service.

I have looked at returning TV but it appears same issue is also happening on LG G5 and latest Samsung OLED so in my mind Sky need to fix the software on their V2 boxes or get more V3 boxes made 

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hi @Jamie+Simms  you have been advised correctly - SKY's systems do not differentiate between the V2 & V3 boxes as they are both UHD 2TB HDR capable. 

As the future for SKY is streaming no new SKY Q boxes are likely to ever be built & they will rely on what boxes get returned for refurbishment, unfortunately

[Jamie+Simms]

I get that Sky are moving online streaming but is the UHD HDR picture quality as as good as via Satellite? The main issue I have is that I work away a lot so record lots of live sport which I understand that you can't watch back on demand in full in UHD HDR.

i am rather disappointed and confused why Sky keep sending out V2 boxes if there are known issues like this with new tvs as appears online that LG and Samsung OLEDS are also affected by this issue and have been for over a year now.