Sky Essentials - Netflix & YT App Access?

[Smokey99]

I've just downgraded my very expensive sky tv package to just Sky Essentials as I find I use Netflix and YouTube more than the Sky channels. 

I've come home today to find I can't access any of the Apps in the Sky Q box which I already pay for separately such as Netflix, Amazon or YouTube? 

Should I have access to the Apps in the Sky Q box with Sky Essentialls? 

Has anyone else had this difficulty ? 

Thanks.

[oldfella]

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@Smokey99 wrote:

I've just downgraded my very expensive sky tv package to just Sky Essentials as I find I use Netflix and YouTube more than the Sky channels. 

I've come home today to find I can't access any of the Apps in the Sky Q box which I already pay for separately such as Netflix, Amazon or YouTube? 

Should I have access to the Apps in the Sky Q box with Sky Essentialls? 

Has anyone else had this difficulty ? 

Thanks.

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Hi @Smokey99 

See following link for Sky Essentials content.

Note also the comment regarding Apps.

https://www.sky.com/help/articles/tv-essentials#q-help

[Smokey99]

Thanks. I had already seen that comment about the Apps but wasn't 100% sure as I'd been struggling to access my own apps today. 

I think it's likely  an ongoing issue with the Sky. Broadband which had severe problems last week and appears to be struggling again today.