17 Jan 2024 12:38 PM
When watching Apple TV on Sky app I keep getting the spinning wheel. Internet connection is fine
17 Jan 2024 12:51 PM
@Airoil wrote:When watching Apple TV on Sky app I keep getting the spinning wheel. Internet connection is fine
It seems to do this a lot for many people on Sky Q.
Try giving the box a power cycle - turn it off at the wall for a minute then power it back on and see if that helps, or better still, use the Apple TV+ app on any other device, be it on your smart TV, Firestick, Roku, etc. as the apps on Q are quite slow and unreliable.
30 May 2024 09:25 AM
I have tried turning broadband box off and on but signal reads ok. TV watching stops and starts and is out of sync.
30 May 2024 10:04 AM
@Sian17 wrote:I have tried turning broadband box off and on but signal reads ok. TV watching stops and starts and is out of sync.
Have you rebooted your Q box? Turn it off at the wall for a few minutes then power it back on and allow it to reboot.
30 May 2024 11:20 AM
When I had a Sky Q box I never bothered using the apps on it as they weren't very reliable. The ones on my smart TV and firestick were, and still are, always ok.
14 Jan 2025 10:42 PM
Same is happening with ours. We have even had two new boxes sent to us by sky. We are going to cancel Apple+ but the same
happens with paramount and itvx which im not sure we can get any other way.
14 Jan 2025 10:57 PM
@RS490 wrote:Same is happening with ours. We have even had two new boxes sent to us by sky. We are going to cancel Apple+ but the same
happens with paramount and itvx which im not sure we can get any other way.
Buy a dedicated streaming device such as a Firestick, Roku or Apple TV 4K box. The apps on there all work much better than on Sky Q.
15 Jan 2025 10:37 AM
Thanks. We have a firestick so will try that. Our other problem, and the main reason why we have had the boxes replaced, is that sky q keeps crashing with issues between our sky q box and mini boxes. We thought that may be the cause is Apple TV buffering but it would seem not.
sky q seems to have more problems than I thought!
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