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Discussion topic: Sky Q - Sky Q Mini overnight disconnects

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This message was authored by: LGW100

Sky Q - Sky Q Mini overnight disconnects

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I have a SKY Q and Sky Q Mini box that are connected via Ethernet over powerline adapters....  please note WiFi is disabled on both boxes.   

 

They will remain connected and operating as expected all day with no issue, however at the start of every day the mini box states that it has no connection with the main box and the only way to return to an operating state is to restart the main box.   Once this is done, yet again they operate as expected with no issues, until the next day.. where its a rinse and repeat.  Restart main box, all works, no issues until next morning...  you get the idea.

 

I have checked anything in relation to eco mode/low power mode, on both sky boxes / powerline adapters and there doesnt appear to be anything that would be powering down ethernet ports due to low/no usage (i.e. as there would be overnight).... 

 

Has anyone experienced this for themselves, as while there may be no support for SKQ Q  over powerline adapters, in this case Devolo ones, the fact remains that this configuration works all day, it's only overnight that the connection gets dropped.... and I cannot work out/understand why....   any ideas  or has anyone experienced this themseles and subsequently fixed it ?

 

Thanks

 

 

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This message was authored by: Mr+Flibbles+86

Re: Sky Q - Sky Q Mini overnight disconnects

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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