Sky Apple TV app glitching

[Airoil]

When watching Apple TV on Sky app I keep getting the spinning wheel. Internet connection is fine 

[Jones_The_Cat]

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@Airoil wrote:

When watching Apple TV on Sky app I keep getting the spinning wheel. Internet connection is fine 

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It seems to do this a lot for many people on Sky Q. 

Try giving the box a power cycle - turn it off at the wall for a minute then power it back on and see if that helps, or better still, use the Apple TV+ app on any other device, be it on your smart TV, Firestick, Roku, etc. as the apps on Q are quite slow and unreliable. 

[Sian17]

I have tried turning broadband box off and on but signal reads ok. TV watching stops and starts and is out of sync. 

[Padam_Padam]

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@Sian17 wrote:

I have tried turning broadband box off and on but signal reads ok. TV watching stops and starts and is out of sync. 

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Have you rebooted your Q box? Turn it off at the wall for a few minutes then power it back on and allow it to reboot. 

[Chalk+Serpent]

When I had a Sky Q box I never bothered using the apps on it as they weren't very reliable. The ones on my smart TV and firestick were, and still are, always ok. 

[RS490]

Same is happening with ours. We have even had two new boxes sent to us by sky. We are going to cancel Apple+ but the same

happens with paramount and itvx which im not sure we can get any other way.

[Ellie_TV]

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@RS490 wrote:

Same is happening with ours. We have even had two new boxes sent to us by sky. We are going to cancel Apple+ but the same

happens with paramount and itvx which im not sure we can get any other way.

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Buy a dedicated streaming device such as a Firestick, Roku or Apple TV 4K box. The apps on there all work much better than on Sky Q. 

[RS490]

Thanks. We have a firestick so will try that. Our other problem, and the main reason why we have had the boxes replaced, is that sky q keeps crashing with issues between our sky q box and mini boxes. We thought that may be the cause is Apple TV buffering but it would seem not. 
sky q seems to have more problems than I thought!