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Discussion topic: Signal to Q box dropping out every 10 mins.

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This message was authored by: MRB+Lisburn

Signal to Q box dropping out every 10 mins.

Moved home into an apartment block. Sky signal through a comms room and other 7 occupiers have no issues. 
after considerable difficulty fully installed my Qbox and achieved connection to network. However I have been experiencing signal drop out approximately every 10 minutes with a blank screen for up to 1 second. 
I have switched everything off. 
I have checked all cable connections. 
I have connected to my new full fibre hub. 
internet signal good and feeding other devices. 
can it be my QBox which I brought with me is faulty or needs update. 
This fault is beyond me. 
Surely I need an engineer visit. I am 75 and struggling with IT. 

 

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