Setting up a projector

[Glenn21]

Hi all,

I have bought a projector to play my sky tv  through and it isn't working, I have connected the projector through HDMI straight into my Sky Q box, Sky tv came on my screen for about a minute then went off, it's as if the sky signal has been blocked, I have played my firestick through the same HDMI and everything runs smoothly? Help please?

[oldfella]

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@Glenn21 wrote:

Hi all,

I have bought a projector to play my sky tv  through and it isn't working, I have connected the projector through HDMI straight into my Sky Q box, Sky tv came on my screen for about a minute then went off, it's as if the sky signal has been blocked, I have played my firestick through the same HDMI and everything runs smoothly? Help please?

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Hi @Glenn21 

You need to check that your Projector HDMI ports can take HDCP 2.2

Also try the two different 1080 resolutions in the Q box settings.

[MightyQuinn]

Hi @Glenn21   Does your projector handle HDCP okay. Needs to be HDCP1.4 for HD and HDCP2.2 for UHD. Also the maximum recommended length of HDMI cable is only 3 metres for UHD.

[Glenn21]

So I spoke with someoine from Sky thos morning (unfortunatly he found it amussing) he said he had reset some settings remotely but I'm not convinced this would have solved the problem, could this have worked then do you think?

[Padam_Padam]

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@Glenn21 wrote:

So I spoke with someoine from Sky thos morning (unfortunatly he found it amussing) he said he had reset some settings remotely but I'm not convinced this would have solved the problem, could this have worked then do you think?

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It absolutely would not have solved the problem. At most he would have refreshed your viewing card which would have zero effect on HDCP. 

[Glenn21]

ACER
Vero PL3510ATV Full HD 5000 Lumens Projector

That is the projector I have bought , Ive no idea if that's a suitable HDMI?

I am so untechinal when it comes to Sky and electronics

[Padam_Padam]

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@Glenn21 wrote:

ACER
Vero PL3510ATV Full HD 5000 Lumens Projector

That is the projector I have bought , Ive no idea if that's a suitable HDMI?

I am so untechinal when it comes to Sky and electronics

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Having looked online it states that your projecter is HDMI 1.4a compatible so it should be OK for HD output from a Q box. Check the video output settings on the Q box are set to 1080i. 

[Glenn21]

Maybe thenl Sky advisor changed them settings for me remotely?

[oldfella]

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@Glenn21 wrote:

ACER
Vero PL3510ATV Full HD 5000 Lumens Projector

That is the projector I have bought , Ive no idea if that's a suitable HDMI?

I am so untechinal when it comes to Sky and electronics

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Hi @Glenn21 

All Q 2TB boxes and also the 1 TB UHD boxes require HDCP 2.2

Only the original 1 TB box non UHD box has HDCP 1.2

This cannot be changed remotely by Sky and is fixed for anti copy protection

[Glenn21]

Does.thay mean I won't be able to get it to work?

[oldfella]

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@Glenn21 wrote:

Does.thay mean I won't be able to get it to work?

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Hi @Glenn21 

Not as far as I can see.

Not unless you can confirm that your projector spec is HDCP 2.2

[Glenn21]

I see what your saying but originally it came on for about a minute then went off, and when I restart sky it comes on then goes off again, if it wasnt compatible would it not come on at all? Thanks for your help.

[Padam_Padam]

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@Glenn21 wrote:

I see what your saying but originally it came on for about a minute then went off, and when I restart sky it comes on then goes off again, if it wasnt compatible would it not come on at all? Thanks for your help.

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How long is the HDMI cable between the Q box and the projector? 

[Glenn21]

It's an 8 meter HDMI cable, It's for HD only noy UHD,.

[PandJ2020]

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@Glenn21 wrote:

It's an 8 meter HDMI cable, It's for HD only noy UHD,.

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Can you test it with a shorter cable?  Even for HD a 8m stretch may just be too long for a passive cable.