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Discussion topic: Second Address. Second box. Second account. Seems impossible

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This message was authored by Roger+G+Cam This message was authored by: Roger+G+Cam

Second Address. Second box. Second account. Seems impossible

I want to set up a second account, at a second address,  and arrange s second box at that address.

Seems to be impossible.

I can upgrade my existing Sky HD box to Sky Q.  But that isn't what I'm after.

If I set up a second account - Sky Q is not available to purchase.

Streaming is no use to me as I want to timeshift sport.

I've done this before and it wasn't a problem.  I just spoke to someone.  

Can't do that either.

Is the answer to use Virgin and record to one of their boxes?


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Second Address. Second box. Second account. Seems impossible

Posted by a Superuser, not a Sky employee. Find out more

@Roger+G+Cam  You should be able to sign up as a new customer via the website entering the details of the second address, so what happens when you try this 

 

use the link below (make sure you aren't logged into current account)

 

https://www.sky.com/tv/sky-q


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Second Address. Second box. Second account. Seems impossible

Posted by a Superuser, not a Sky employee. Find out more

@Roger+G+Cam  You should be able to sign up as a new customer via the website entering the details of the second address, so what happens when you try this 

 

use the link below (make sure you aren't logged into current account)

 

https://www.sky.com/tv/sky-q


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
Roger+G+Cam
Topic Author
This message was authored by Roger+G+Cam This message was authored by: Roger+G+Cam

Re: Second Address. Second box. Second account. Seems impossible

Spoiler
 

Only offers me streaming.  No Sky Q.

 

I've tried a number.of times on different days.  I presume Sky Q is only available to existing Customers and they are pushing streaming at "new customers".

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Second Address. Second box. Second account. Seems impossible

Posted by a Superuser, not a Sky employee. Find out more

@Roger+G+Cam  I've updated my first post with a link for sky Q so try that make sure you're not logged into your current account 

 

sky Q is still available to all customers current and new but it's not easy to find on the website unless you know how to 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
Roger+G+Cam
Topic Author
This message was authored by Roger+G+Cam This message was authored by: Roger+G+Cam

Re: Second Address. Second box. Second account. Seems impossible

Hi.

Thanks for that.

No.  It's offering me Glass and Stream.

It won't offer me somewhere to add my address.

 

Roger+G+Cam
Topic Author
This message was authored by Roger+G+Cam This message was authored by: Roger+G+Cam

Re: Second Address. Second box. Second account. Seems impossible

Right - i have now logged in again as different customer on the Sky Q link - and......

It gives me a page saying 

"Unfortunately we can't process your request online right now.

Please try again later or alternatively view the status of your account."

Thus account so far has no products added to it - so that's the status.

It was like this when I had a go at it on Wednesday.

 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Second Address. Second box. Second account. Seems impossible

Posted by a Superuser, not a Sky employee. Find out more

@Roger+G+Cam  Can you confirm that you are not logged into any existing sky account including this forum account before you click on the link in post 2?

 

so long as you are logged out before clicking it it should load sky Q allowing you to sign up as a new customer at the second address 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
Roger+G+Cam
Topic Author
This message was authored by Roger+G+Cam This message was authored by: Roger+G+Cam

Re: Second Address. Second box. Second account. Seems impossible

Hi.

I logged out of this account and followed the link.

It gives meca Sky  Q page.

You have to choose one of two prompts.

"Got Sky? Come on in?"

"Get started"

You login to an account or register.  I registered a brand new account (I'm actually on my third new account..:) )

 

It displays a screen saying "We can't process your request online right now."

 

 


@SKY1992bf wrote:

@Roger+G+Cam  Can you confirm that you are not logged into any existing sky account including this forum account before you click on the link in post 2?

 

so long as you are logged out before clicking it it should load sky Q allowing you to sign up as a new customer at the second address 


 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Second Address. Second box. Second account. Seems impossible

Posted by a Superuser, not a Sky employee. Find out more

@Roger+G+Cam  are you pressing get started?

 

you need to be doing it as if you haven't got sky (which you haven't at your second address)


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Second Address. Second box. Second account. Seems impossible

Posted by a Superuser, not a Sky employee. Find out more

@Roger+G+Cam  When you click on the link in post 2 you will see the screen below (image will appear when approved)

 

you need to click the blue get started button 

 

IMG_0402.png

you will then see the page below follow the instructions from there 

 

IMG_0403.png

 

Do not click the sign in button on either page


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
Roger+G+Cam
Topic Author
This message was authored by Roger+G+Cam This message was authored by: Roger+G+Cam

Re: Second Address. Second box. Second account. Seems impossible

I'm in and I've completed my order!

Well done!

I ended up selecting tv packages rather than the actual hardware - and that gave me the option to select Sky Q.

Thanks for your help - it's been really irritating me. ..👍

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