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Discussion topic: Samsung Frame

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Ellida
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This message was authored by Ellida This message was authored by: Ellida

Samsung Frame

‎20 Nov 2024 10:57 AM

We are having intermittent issues with the connection between our Sky Q box and our Samsung Frame TV. It appears to lose the picture, it sort of blips out. It happens irregularly and can be worse on some days than others. Thank you in advance for any ideas! Seriously considering binning Sky as the TV works perfectly when using Apps!
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PandJ2020
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Re: Samsung Frame

‎20 Nov 2024 11:39 AM - last edited: ‎20 Nov 2024 11:39 AM

Posted by a Superuser, not a Sky employee. Find out more

HDMI lead is mostly likely issue.

 

How long is it?  Check its pushed in fully?  Tried a different one?

I am just another Sky customer and my views are my own
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Ellida
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Re: Samsung Frame

‎20 Nov 2024 02:01 PM

Thank you - we've tried that and unfortunately it made no difference

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Chodley
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Re: Samsung Frame

‎20 Nov 2024 02:04 PM

Posted by a Superuser, not a Sky employee. Find out more

What happens if, just as a test, you run the Q box at 1080p?

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Ellida
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Re: Samsung Frame

‎21 Nov 2024 08:11 AM

And how do we do that please?

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Laing1
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Re: Samsung Frame

‎21 Nov 2024 04:58 PM

Posted by a Superuser, not a Sky employee. Find out more
@Ellida wrote:

And how do we do that please?

@Ellida press the home button on the remote scroll down to setting > setup> audio /visual > picture resolution and set it to 1080p


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Ellida
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Re: Samsung Frame

‎22 Nov 2024 07:54 AM

Thank you- will try that!

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