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Discussion topic: Samsung Frame

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Avatar for Ellida
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This message was authored by: Ellida

Message posted on ‎20 Nov 2024 10:57 AM

Samsung Frame

We are having intermittent issues with the connection between our Sky Q box and our Samsung Frame TV. It appears to lose the picture, it sort of blips out. It happens irregularly and can be worse on some days than others. Thank you in advance for any ideas! Seriously considering binning Sky as the TV works perfectly when using Apps!
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎20 Nov 2024 11:39 AM - last edited: ‎20 Nov 2024 11:39 AM

Re: Samsung Frame

Posted by a Superuser, not a Sky employee. Find out more

HDMI lead is mostly likely issue.

 

How long is it?  Check its pushed in fully?  Tried a different one?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Ellida

Message posted on ‎20 Nov 2024 02:01 PM

Re: Samsung Frame

Thank you - we've tried that and unfortunately it made no difference

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Message posted on ‎20 Nov 2024 02:04 PM

Re: Samsung Frame

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What happens if, just as a test, you run the Q box at 1080p?

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Message posted on ‎21 Nov 2024 08:11 AM

Re: Samsung Frame

And how do we do that please?

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Message posted on ‎21 Nov 2024 04:58 PM

Re: Samsung Frame

Posted by a Superuser, not a Sky employee. Find out more
@Ellida wrote:

And how do we do that please?

@Ellida press the home button on the remote scroll down to setting > setup> audio /visual > picture resolution and set it to 1080p


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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Message posted on ‎22 Nov 2024 07:54 AM

Re: Samsung Frame

Thank you- will try that!

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