SKY Q MIni but have give bb password each time

[Aayush2010]

Hi

Just got tv installed at brother's house and SkyQ mini in the room he has the main box in the sitting room 

But I have to enter my brother broadband password each time I log in to the tv 

Please advise why and what to do to stop this

TIA

[oldfella]

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@Aayush2010 wrote:

Hi

Just got tv installed at brother's house and SkyQ mini in the room he has the main box in the sitting room 

But I have to enter my brother broadband password each time I log in to the tv 

Please advise why and what to do to stop this

TIA

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Hi @Aayush2010 

Not sure if you are referring to the main Q box or the mini.

Minis need to connect by WPS to main Q box or Sky router if nearer and yo are on Sky broadband.

[Aayush2010]

referring to mini Q box  as brother, not with sky bb his router in downstairs in the sitting room 

[oldfella]

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@Aayush2010 wrote:

referring to mini Q box  as brother, not with sky bb his router in downstairs in the sitting room 

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Hi @Aayush2010 

Then you must connect the mini by WPS with the main Q box.

Carry out a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Aayush2010]

hi

thanks why is this issue as t additional box  nothing else 

but he not with Sky Bb Re Boster 

as it is a bit silly doing this each time need to watch sky plus if need to give box back it to late thus watch nextflix or prime on tv 

[Aayush2010]

error msg i saw earler was MR102

[oldfella]

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@Aayush2010 wrote:

hi

thanks why is this issue as t additional box  nothing else 

but he not with Sky Bb Re Boster 

as it is a bit silly doing this each time need to watch sky plus if need to give box back it to late thus watch nextflix or prime on tv 

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Hi @Aayush2010 

Mini boxes do not connect by WiFi to non Sky Broadband .

They will only connect to a Sky Q main Q box or a Q WiFi Booster.

Have you tried to connect it to the main Q box by WPS exactly as explained in my earlier post?

If the box will not connect you can use a Q WiFi booster positioned between the main Q box and the mini.     You connect the main Q box to the Booster by WPS and then connect the mini to the Booster by WPS following a Network reset.

Sky will supply Q WiFi boosters free of charge to aid Sky Q connectivity.
You don't need to be on Sky Broadband to use a Q WiFi Booster.

MR 102 is a message that tells you the mini cannot connect to the main Q box.

[Aayush2010]

Re the last reply now been advised need an engineer to come and see what the issue is and thus charge for the engineer to come  at weekend as i work uring the week 

when the brother who placed the order was advised not to need an engineer 

does anyone at sky know what they are talking about

[oldfella]

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@Aayush2010 wrote:

Re the last reply now been advised need an engineer to come and see what the issue is and thus charge for the engineer to come  at weekend as i work uring the week 

when the brother who placed the order was advised not to need an engineer 

does anyone at sky know what they are talking about

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Hi @Aayush2010 

Normally there is always the option to self install mini boxes.

However you have difficulties with the technical side then it is best to get an Engineer