When this was first announced, I canceled my subscription on the basis my current sports package (where I could tape and watch all RL matches) would not allow that anymore and would need to increase payment by a whopping 40% to get the same.
After much debate they gave me the full sports package for the same amount I was already paying on the understanding this would allow me to continue uninterupted which I accepted in good faith
Yesterday I discovered they had not actually enabled chanell 412 for me (so had to do it myself) and today when I try to record tonights games, I discover both are on the red button and no option to record either is presented.
After 30 minutes on the phone with Sky's Technical Support team, where they insisted you can record, but couldn't actually tell me how, I was left with a "try later it should work then" response, which of course is technical speak for I don't know how to do this an now look stupid.
It's very clear Sky's technical team have received no training or information about this. (a month ago when I received an email from Sky about this, their technical team said no such change to Sky Sports where taking place and insisted their own email was a phishing attempt!).
I've cancelled Sky Sports (full package) with immediate effect, no 31 days cancelation period because I've been mis-sold the package and lied to be an incompetent technical support team.
Rest of my contact expires in October (including braodband) it will be bye by Sky completely at that point after 30 years of being a customer.
Shocking customer service and complete mistreatment of the sport I love are what finally brings this long standing relationship to an end.
