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Discussion topic: Returning equipment

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This message was authored by Gilb80 This message was authored by: Gilb80

Re: Returning equipment

I have spoken to someone at sky and gave them tracking number and hopefully it's  resolved  now  

This message was authored by Stephanie321 This message was authored by: Stephanie321

Re: Returning equipment

The sky engineer took my old sky box when I upgraded however I keep getting messages saying I will be charged as it has not been returned?? 

This message was authored by lettice This message was authored by: lettice

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Stephanie321 wrote:

The sky engineer took my old sky box when I upgraded however I keep getting messages saying I will be charged as it has not been returned?? 


The Community Sky escalations team can help you with this and stop those messages.
Have any account details and your upgrade details ready.


I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Addie15 This message was authored by: Addie15

Re: Returning equipment

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent Stephanie321 an invite.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Returning equipment

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

This message was authored by tjosc29 This message was authored by: tjosc29

Re: Returning equipment

I have had the same issue with receiving texts re returning equipment which I already have and have the receipt from Royal Mail. 

Can anybody help me get confirmation the equipment has been received and that I will not be charged as per the texts.

Thanks!

This message was authored by Laing1 This message was authored by: Laing1

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@tjosc29 wrote:

I have had the same issue with receiving texts re returning equipment which I already have and have the receipt from Royal Mail. 

Can anybody help me get confirmation the equipment has been received and that I will not be charged as per the texts.

Thanks!


@tjosc29 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Returning equipment

Posted by a Sky employee

Thanks for escalating this. We’ve sent @tjosc29  an invite to chat.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Returning equipment

Posted by a Sky employee

Hi @tjosc29 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by richard+swift This message was authored by: richard+swift

Re: Returning equipment

Hi I returned all equipment - but you are saying you are going to charge me 52 quid for the q mini box ??? !!! The whole lot was sent back to you (gladly I might add)  ....  can sky not even get this right ????? - wot good is the mini box to me anyway ???? Please get this record updated thank you 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@richard+swift 
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.


Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by richard+swift This message was authored by: richard+swift

Re: Returning equipment

Ok thanks - I've messaged sky direct - hopefully they might respond 🤔

This message was authored by SmilingB This message was authored by: SmilingB

Re: Returning equipment

I have returned my sky equipment and I have messages saying to send equipment back. I sent this through the post office in November 2023 and have proof of receipt. Who can I contact about this?

This message was authored by Laing1 This message was authored by: Laing1

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@SmilingB wrote:

I have returned my sky equipment and I have messages saying to send equipment back. I sent this through the post office in November 2023 and have proof of receipt. Who can I contact about this?


@SmilingB it apparantly taking upto 2 weeks for the returns to be registered if it was 2 more than 2 weeks ago and you still have proof of return let us know and we can escalate this to Sky 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by SmilingB This message was authored by: SmilingB

Re: Returning equipment

Tracking shows item delivered on Monday November 6th, I got the text the Friday week November 17th so based on your information is possibly jus a timing thing 🤞 Thank you

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