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Discussion topic: Returning equipment

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This message was authored by kayman1704 This message was authored by: kayman1704

Re: Returning equipment

Hi I have been sent a note to return my sky q box but I have not had or requested a new one so nothing to send back 

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Returning equipment

Posted by a Sky employee

Hi @SophieChamb 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by Gurprit1 This message was authored by: Gurprit1

Re: Returning equipment

Hi, I received a text and email requesting the return of the sky equipment but I have a have already returned it

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Gurprit1 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t post an image of the Royal Mail tracking or postal receipt.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Phil123 This message was authored by: Phil123

Re: Returning equipment

Cancelled sky but reinstated after few days 

still getting warning texts about charging despite having rung sky

This message was authored by Laing1 This message was authored by: Laing1

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Phil123 wrote:

Cancelled sky but reinstated after few days 

still getting warning texts about charging despite having rung sky


@Phil123 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Addie15 This message was authored by: Addie15

Re: Returning equipment

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Phil123.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Returning equipment

Posted by a Sky employee

Hi @Phil123 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by Anvar This message was authored by: Anvar

Re: Returning equipment

I have cancelled sky tv service and they suuposed to send me prepaid box so that I can send back the aky box equipment. It never arrived and today I received an sms that if I dont return the equipment I'll need to pay oenalty. But I never received return box

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Anvar 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Gilb80 This message was authored by: Gilb80

Re: Returning equipment

Hi, I've returned the items but sky keep sending messages to return items how do I stop the messages or send proof of postage to

This message was authored by Deryck1 This message was authored by: Deryck1

Re: Returning equipment

They send an address label with the packaging so that helps immensely 

This message was authored by lettice This message was authored by: lettice

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Gilb80 

The Community Sky escalations team can help you with this and stop those messages.
Have your proof of posting ready


I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Returning equipment

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Anvar an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Returning equipment

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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