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Discussion topic: Returning equipment

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This message was authored by Addie15 This message was authored by: Addie15

Re: Returning equipment

Posted by a Sky employee

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

This message was authored by Andrew681 This message was authored by: Andrew681

Re: Returning equipment

I am still awaiting the blue bubble contact from the Sky team. Thanks. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Andrew681 

The chat invite was sent to you on 11 December by a member of the Messaging Team. Did you start the chat? 

The escalation process is now unavailable until Thursday 28 December. If you have to call Sky we’ve been informed the phone lines will be open:
Christmas Eve ~ 0900 til 1800
Christmas Day ~ 0900 til 1800
Boxing Day ~ 0800 til 2000
New Years Eve ~ 0900 til 1800
New Years Day ~ 0800 til 2100
Other days will be normal hours.

 

Apart from calling Sky you will need to add a post to this thread on Thursday asking for your issue to be re-escalated. 

 

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Andrew681 This message was authored by: Andrew681

Re: Returning equipment

Thanks Daniel. I didn't get the invite. I'll try again on Thursday. Happy Xmas. 

This message was authored by Biggers This message was authored by: Biggers

Re: Returning equipment

I have had a request to return my hub which i did the other day using royal mail free return. It was picked up on the right day and the man said i did not need a receipt as i could follow on the tracking. Then i had a mail from royal mail to say they couldn't pick up said package but they did. Since had another mail from sky saying to return equipment. Does anyone know what i do now? 

This message was authored by caesarome This message was authored by: caesarome

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Biggers 

If Royal Mail did take it if you do have the tracking for it then give Sky a call and give this to them, the lines are open until 6pm.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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This message was authored by Andrew681 This message was authored by: Andrew681

Re: Returning equipment

Please emend new invite to discuss (blue bubble) return of equipment, which should be within the next two weeks but is now overdue. Thanks. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Andrew681 

Bad timing…again. The escalation process, which we could normally use to help you, is now unavailable until Wednesday 3rd January. If calling Sky we’ve been informed that the phone lines will be open on New Years Day from 0800 til 2100

Alternatively post on this thread again on Wednesday when we can escalate your post to Sky.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Andrew681 This message was authored by: Andrew681

Re: Returning equipment

Thanks @Daniel0210

This message was authored by Annoying1234 This message was authored by: Annoying1234

Re: Returning equipment

Hello I've received a message to return equipment an I've already done this 

This message was authored by Laing1 This message was authored by: Laing1

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Annoying1234 wrote:

Hello I've received a message to return equipment an I've already done this 


@Annoying1234 when did you do this ?

and 

have you still got proof of posting ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Jason+vandepeer This message was authored by: Jason+vandepeer

Re: Returning equipment

I've had Bt sports taken off that's all so why do you need my equipment sent back 

This message was authored by caesarome This message was authored by: caesarome

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Jason+vandepeer 

You should not be returning your equipment for removing the TNT channels so have you been sent an email from Sky requesting you return your box ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Jason+vandepeer 
I’m afraid you aren’t contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other.

 

Have Sky contacted you requesting a return or have they sent you packaging? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by JRB211 This message was authored by: JRB211

Re: Returning equipment

Sent  q box  etc via a royal mail parcel box  & am receiving  texts about non return ,   they were sent 3 days after  service stopped , parcel  drop boxes do not give receipts ....... do you really think after 20 years  with you i would be so desperate as to  not return it  ?

Tried to contact but no one wants to know .......you want 100 quid saying i never returned it ........ you  have no proof either you did not recoeve it!.....some customer service after 20 yrs 

 

Impossible to contact too  apart from here !

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