Returning equipment

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Andrew681]

I am still awaiting the blue bubble contact from the Sky team. Thanks. 

[Daniel0210]

@Andrew681 

The chat invite was sent to you on 11 December by a member of the Messaging Team. Did you start the chat? 

The escalation process is now unavailable until Thursday 28 December. If you have to call Sky we’ve been informed the phone lines will be open:
Christmas Eve ~ 0900 til 1800
Christmas Day ~ 0900 til 1800
Boxing Day ~ 0800 til 2000
New Years Eve ~ 0900 til 1800
New Years Day ~ 0800 til 2100
Other days will be normal hours.

Apart from calling Sky you will need to add a post to this thread on Thursday asking for your issue to be re-escalated. 

[Andrew681]

Thanks Daniel. I didn't get the invite. I'll try again on Thursday. Happy Xmas. 

[Biggers]

I have had a request to return my hub which i did the other day using royal mail free return. It was picked up on the right day and the man said i did not need a receipt as i could follow on the tracking. Then i had a mail from royal mail to say they couldn't pick up said package but they did. Since had another mail from sky saying to return equipment. Does anyone know what i do now? 

[caesarome]

@Biggers 

If Royal Mail did take it if you do have the tracking for it then give Sky a call and give this to them, the lines are open until 6pm.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Andrew681]

Please emend new invite to discuss (blue bubble) return of equipment, which should be within the next two weeks but is now overdue. Thanks. 

[Daniel0210]

@Andrew681 

Bad timing…again. The escalation process, which we could normally use to help you, is now unavailable until Wednesday 3rd January. If calling Sky we’ve been informed that the phone lines will be open on New Years Day from 0800 til 2100

Alternatively post on this thread again on Wednesday when we can escalate your post to Sky.

[Andrew681]

Thanks @Daniel0210

[Annoying1234]

Hello I've received a message to return equipment an I've already done this 

[Laing1]

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@Annoying1234 wrote:

Hello I've received a message to return equipment an I've already done this 

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@Annoying1234 when did you do this ?

and 

have you still got proof of posting ?

[Jason+vandepeer]

I've had Bt sports taken off that's all so why do you need my equipment sent back 

[caesarome]

@Jason+vandepeer 

You should not be returning your equipment for removing the TNT channels so have you been sent an email from Sky requesting you return your box ?

[Daniel0210]

@Jason+vandepeer 
I’m afraid you aren’t contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other.

Have Sky contacted you requesting a return or have they sent you packaging? 

[JRB211]

Sent  q box  etc via a royal mail parcel box  & am receiving  texts about non return ,   they were sent 3 days after  service stopped , parcel  drop boxes do not give receipts ....... do you really think after 20 years  with you i would be so desperate as to  not return it  ?

Tried to contact but no one wants to know .......you want 100 quid saying i never returned it ........ you  have no proof either you did not recoeve it!.....some customer service after 20 yrs 

Impossible to contact too  apart from here !