This discussion topic has been answered Discussion topic: Returning Sky Q Mini boxes
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Message posted on 19 Jan 2025 11:50 AM
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Iv upgraded to Sky Glass and been asked to return my Sky Q box which is fine however Iv also been asked to return my Sky Q mini boxes which I have 3 of. I don't understand returning the mini boxes as I bought these so surely these are mines now? I understand why I need to return the main Sky Q box.
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Message posted on 19 Jan 2025 11:52 AM
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You didn't buy them. You paid an admin/activation fee. They have to be returned to Sky as well as the main box as they are only loaned to you.,
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on 19 Jan 2025 11:51 AM
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Re: Returning Sky Q Mini boxes
@shaun+docherty wrote:I bought these
No, you can't. All Q hardware is loaned for the duration of the relevant contract.
Message posted on 19 Jan 2025 11:52 AM
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You didn't buy them. You paid an admin/activation fee. They have to be returned to Sky as well as the main box as they are only loaned to you.,
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 19 Jan 2025 12:15 PM
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Re: Returning Sky Q Mini boxes
I'm sure it was like £79 per mini boxes though?
Message posted on 19 Jan 2025 12:24 PM
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Re: Returning Sky Q Mini boxes
@shaun+docherty wrote:I'm sure it was like £79 per mini boxes though?
@shaun+docherty It doesn't matter what the cost was, they still have to be returned as they remain the property of Sky(which has been mentioned several times in the replies).
Message posted on 19 Jan 2025 12:26 PM
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Re: Returning Sky Q Mini boxes
See this link as to what you have to return, and what you'll be charged if you don't
(also note that by paying the charge doesn't transfer ownership to you).
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment
Without a Sky Q box, and a Multiscreen subscription they are just an expensive door stop. Any you see advertised for sale are basically stolen property.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 19 Jan 2025 09:29 PM
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Re: Returning Sky Q Mini boxes
@shaun+docherty wrote:
I'm sure it was like £79 per mini boxes though?
Probably £49. Still not a purchase price.
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Message posted on 14 Apr 2025 10:36 AM
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Re: Returning Sky Q Mini boxes
I have to return my sky mini box but can't find the remote or the cables. Do you know if I will still be fined?
Message posted on 14 Apr 2025 10:39 AM
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Re: Returning Sky Q Mini boxes
@simon9999 wrote:
I have to return my sky mini box but can't find the remote or the cables. Do you know if I will still be fined?
Send back what you have and keep your proof of posting indefinitely. We can't say for certain about the remote/cables but imo I doubt you'll be charged.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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