Remote

[Vikki12]

My sky Q remote isn't working. I've tried everything 

[oldfella]

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@Vikki12 wrote:

My sky Q remote isn't working. I've tried everything 

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Hi @Vikki12 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Failing this

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Vikki12]

Thankyou so much for your help. I did everything I could & it wouldn't work. 
I applied for a new remote control. It said it would be 3-5 working days. It arrived the morning after, I was very happy. 
Thankyou again.