Remote control problem

[PeterO]

The program up button is not working on my remote control but the down button is working 

[oldfella]

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@PeterO wrote:

The program up button is not working on my remote control but the down button is working 

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Hi @PeterO 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[PeterO]

Thank you for your help