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Discussion topic: Recordings not working

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This message was authored by D.Pitty This message was authored by: D.Pitty

Recordings not working

Basically downstairs we can't access our recordings or download anything on our Q box and then upstairs on our mini box we can't watch any channels live.

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This message was authored by Laing1 This message was authored by: Laing1

Re: Recordings not working

Posted by a Superuser, not a Sky employee. Find out more

@D.Pitty wrote:

Basically downstairs we can't access our recordings or download anything on our Q box and then upstairs on our mini box we can't watch any channels live.


@D.Pitty Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

do the same with your mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
D.Pitty
Topic Author
This message was authored by D.Pitty This message was authored by: D.Pitty

Re: Recordings not working

@Laing1  Yes I've tried that. First thing I did 

This message was authored by Laing1 This message was authored by: Laing1

Re: Recordings not working

Posted by a Superuser, not a Sky employee. Find out more

@D.Pitty wrote:

@Laing1  Yes I've tried that. First thing I did 


@D.Pitty are you getting any error messages on either of the TV's


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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