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This message was authored by: Jezerbe

Q box

Over the last few days the Q box keeps losing its connection to the EE broadband hub. Already done everything to reconnect. But still using the connection at least three-four times a day. This is a recent issue. Once I have rebooted it via the mains. It lasts for a few hours.


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This message was authored by: stereohaven Answer

Re: Q box

Posted by a Superuser, not a Sky employee. Find out more

@Jezerbe wrote:

Over the last few days the Q box keeps losing its connection to the EE broadband hub. Already done everything to reconnect. But still using the connection at least three-four times a day. This is a recent issue. Once I have rebooted it via the mains. It lasts for a few hours.


This has been discussed a few times on here, review this thread for a variety of potential solutions.

 

And/or check out this thread on the EE community about dodgy power units which has been suggested could also be a factor.

——————————————————————————————————————————————————
sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2

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This message was authored by: stereohaven Answer

Re: Q box

Posted by a Superuser, not a Sky employee. Find out more

@Jezerbe wrote:

Over the last few days the Q box keeps losing its connection to the EE broadband hub. Already done everything to reconnect. But still using the connection at least three-four times a day. This is a recent issue. Once I have rebooted it via the mains. It lasts for a few hours.


This has been discussed a few times on here, review this thread for a variety of potential solutions.

 

And/or check out this thread on the EE community about dodgy power units which has been suggested could also be a factor.

——————————————————————————————————————————————————
sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2

If you found my post helpful, please give it a like.
If my post helps solve your issue, please use Mark as Answer to assist others.

Please Note: I am not a sky employee, just a customer the same as you.

Did this answer not help you?

Reply
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