0

Discussion topic: Q box remote doesn’t recognise new tv

Reply
This message was authored by Heath1 This message was authored by: Heath1

Q box remote doesn’t recognise new tv

I have just set up a JVC LT-40CR330 TV .

this model is not in the list to pair the Q box remote control.

I have the code required but don't know where to enter it.

any ideas?

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Q box remote doesn’t recognise new tv

Posted by a Superuser, not a Sky employee. Find out more

@Heath1 wrote:

I have just set up a JVC LT-40CR330 TV .

this model is not in the list to pair the Q box remote control.

I have the code required but don't know where to enter it.

any ideas?


Hi @Heath1 

Afraid the Q Bluetooth remotes do not use codes but work on Brand and Model.

Have you tried Other brands in the pairing setup?

Heath1
Topic Author
This message was authored by Heath1 This message was authored by: Heath1

Re: Q box remote doesn’t recognise new tv

Sorted in one.

thankyou so much.

 

This message was authored by cmk56 This message was authored by: cmk56

Re: Q box remote doesn’t recognise new tv

Can you tell me how you sorted this out please.

Heath1
Topic Author
This message was authored by Heath1 This message was authored by: Heath1

Re: Q box remote doesn’t recognise new tv

When it asked for the tv brand I scrolled to the bottom and selected other brand. Worked first time. 

This message was authored by cmk56 This message was authored by: cmk56

Re: Q box remote doesn’t recognise new tv

Thanks @Heath1 

This message was authored by Woo2021 This message was authored by: Woo2021

Re: Q box remote doesn’t recognise new tv

@HEATH1

I have the same tv, same problem but tried using "other brand" and it still says the tv is not supported.

Did you have to reset the q box and remote somehow? We had the remote set up on our old Sony tv previously.

Heath1
Topic Author
This message was authored by Heath1 This message was authored by: Heath1

Re: Q box remote doesn’t recognise new tv

Using the q remote

press home

scroll down to settings

scroll right one

scroll down to setup 

scroll right one

scroll down to remote control

scroll right and select sky Q remote

select control your TV

enter o

enter t

select 1st other brand

scroll down and select find it for me

first setting offered here worked for my tele.
I hope that helps. I just went through it as I wrote so should be the same. 

 

This message was authored by Woo2021 This message was authored by: Woo2021

Re: Q box remote doesn’t recognise new tv

Thank you - perfect! 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion