Q box remote doesn’t recognise new tv

[Heath1]

I have just set up a JVC LT-40CR330 TV .

this model is not in the list to pair the Q box remote control.

I have the code required but don't know where to enter it.

any ideas?

[oldfella]

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@Heath1 wrote:

I have just set up a JVC LT-40CR330 TV .

this model is not in the list to pair the Q box remote control.

I have the code required but don't know where to enter it.

any ideas?

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Hi @Heath1 

Afraid the Q Bluetooth remotes do not use codes but work on Brand and Model.

Have you tried Other brands in the pairing setup?

[Heath1]

Sorted in one.

thankyou so much.

[cmk56]

Can you tell me how you sorted this out please.

[Heath1]

When it asked for the tv brand I scrolled to the bottom and selected other brand. Worked first time. 

[cmk56]

Thanks @Heath1 

[Woo2021]

@HEATH1

I have the same tv, same problem but tried using "other brand" and it still says the tv is not supported.

Did you have to reset the q box and remote somehow? We had the remote set up on our old Sony tv previously.

[Heath1]

Using the q remote

press home

scroll down to settings

scroll right one

scroll down to setup 

scroll right one

scroll down to remote control

scroll right and select sky Q remote

select control your TV

enter o

enter t

select 1st other brand

scroll down and select find it for me

first setting offered here worked for my tele.
I hope that helps. I just went through it as I wrote so should be the same. 

[Woo2021]

Thank you - perfect! 

[Barbiport]

That's great!  I still have to use my JVC remote to turn on the tv is this right or do you know a better way? 

[NathTom]

If you're using a standard Sky Q remote, try the process again but pretend it's a Sky Q TOUCH remote. 

I have getting so ****ed off trying to pair my standard Sky Q remote with a new Panasonic TV. I did SETTINGS>SETUP>REMOTE CONTROL>CONTROL YOUR TV 

And selected Sky Q remote (standard) as that is what my remote actually is and select Panasonic and chose the option "find it for me" for the model and it went through all 23 codes and wouldn't connect and just said "Unfortunately your TV is not compatible".

Also tried the "Other Brand" approach and it immediately said "Unfortunately you TV is not compatible". 

However, when doing this process again but instead selecting "Sky Q TOUCH Remote" (which my remote definitely is not!) and then selecting "find it for me" the first code worked!