Q box remote doesn’t recognise new tv

[Heath1]

I have just set up a JVC LT-40CR330 TV .

this model is not in the list to pair the Q box remote control.

I have the code required but don't know where to enter it.

any ideas?

[oldfella]

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@Heath1 wrote:

I have just set up a JVC LT-40CR330 TV .

this model is not in the list to pair the Q box remote control.

I have the code required but don't know where to enter it.

any ideas?

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Hi @Heath1 

Afraid the Q Bluetooth remotes do not use codes but work on Brand and Model.

Have you tried Other brands in the pairing setup?

[Heath1]

Sorted in one.

thankyou so much.

[cmk56]

Can you tell me how you sorted this out please.

[Heath1]

When it asked for the tv brand I scrolled to the bottom and selected other brand. Worked first time. 

[cmk56]

Thanks @Heath1 

[Woo2021]

@HEATH1

I have the same tv, same problem but tried using "other brand" and it still says the tv is not supported.

Did you have to reset the q box and remote somehow? We had the remote set up on our old Sony tv previously.

[Heath1]

Using the q remote

press home

scroll down to settings

scroll right one

scroll down to setup 

scroll right one

scroll down to remote control

scroll right and select sky Q remote

select control your TV

enter o

enter t

select 1st other brand

scroll down and select find it for me

first setting offered here worked for my tele.
I hope that helps. I just went through it as I wrote so should be the same. 

[Woo2021]

Thank you - perfect! 

[Barbiport]

That's great!  I still have to use my JVC remote to turn on the tv is this right or do you know a better way?