Pucks Won't Show UHD Content

[Parkerdoumit]

I have Sky Q on main TV in UHD. Bought two pucks which will not let me view UHD content. Called Sky and was told "Pucks don't support UHD". 

Can someone advise? I see lots of chat saying Pucks do support UHD.

Thanks.

[Daniel0210]

@Parkerdoumit 

You can't mix Sky Q and Sky Glass/Stream pucks. So what TV subscription do you have? 

[TimmyBGood · Accepted solution]

@Parkerdoumit 

Sky Q Mini boxes have never been capable of UHD output.

Sky Stream pucks are, but that's a different product.

[Parkerdoumit]

I don't have Sky Glass. Normal TV with Sky Q box and two pucks.

[TimmyBGood]

@Parkerdoumit 

Then those aren't 'pucks'.

Q Mini boxes date from 2016 and top-out at HD.  Stream pucks are from 2021 and capable of UHD: Stream is an online-only platform and not a satellite television system.

[Daniel0210]

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@Parkerdoumit wrote:

I don't have Sky Glass. Normal TV with Sky Q box and two pucks.

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@Parkerdoumit 

No you don't. Pucks are for Glass or Stream. You will have Sky Q and two mini boxes which are not capable of showing UHD broadcasts. 

[nigea99]

@Parkerdoumit 

Are they actually pucks and did you get them from SKY or possibly ebay ?

[Parkerdoumit]

Thanks for your help.

That info is not nearly clear enough on Sky site for non-experts.

[Parkerdoumit]

From Sky but as has now been explained to me, they are Sky Q mini-boxes and not pucks. I was unaware of the difference.

[Chodley]

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@Parkerdoumit wrote:

From Sky but as has now been explained to me, they are Sky Q mini-boxes and not pucks. I was unaware of the difference.

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Yeah it was well publicised at the time that minis didn't do UHD. But now that Sky have other, kind of similar products which do, and 4k has become pretty ubiquitous, it's easy to get caught out by this.