Problem with sky q box

[Mrdennis1]

Hi for over a week now we have to keep un plugging the box to get it to come on this doesn't work at all anymore so can't watch it at all

[Mrdennis1]

So what do I do I prosume I need a new box as I brought a remote and still don't work

[oldfella]

---

@Mrdennis1 wrote:

Hi for over a week now we have to keep un plugging the box to get it to come on this doesn't work at all anymore so can't watch it at all

---

Hi @Mrdennis1 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.