How do I contact Sky regarding SKy Box problems

[ib1-2]

I've recently had problems with the Q box either not recording scheduled programs due to " power failure" despite there being no power failure. Recording  playbacks often freeze and have to re-boot box or box won't come out of standby and again re-boot. This is now a daily occurance and the Sky online assitance is no help so I need to either talk to a human being or send an email. Can someone point me in the right direction please.

[Daniel0210]

@ib1-2 

Sky don't use email for general communication. To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[ib1-2]

I've managed to order a replacement box. But considering Sky is a communications company they are not very good at being able to be contacted with queries outside their AI chatbox.

[Daniel0210 · Accepted solution]

@ib1-2 

Don't forget to remove your viewing card from the faulty box before it disappears into the back of the DPD van when you do the doorstep box swap.