10 Sep 2023 04:51 PM
Hi we live near a wood and hill and despite a strong signal get poor reception when rain is in the area
10 Sep 2023 05:04 PM
Yes, via Sky Go on a computer or smartphone.
10 Sep 2023 05:06 PM
sorry i mean on the tv
10 Sep 2023 05:10 PM
Sky GO is available on Apple TV 4K boxes which can be attached to your TV.
10 Sep 2023 05:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@TipTop16 wrote:
Hi we live near a wood and hill and despite a strong signal get poor reception when rain is in the area
hi @TipTop16
You really shouldn't loose signal unless there are thunderclouds or similar
Maybe worth asking SKy to check the dish alignment - unless the trees are specifically in the way of the dish & the Satellites (approx 22000 miles above th earth) in which case it will depend on what alternatives are availble.
10 Sep 2023 05:34 PM
Sky stream isn't affected by the rain at all. Satellite tv can be affected by the rain, if it is extremely heavy. Normal rainfall shouldn't affect your picture via satellite - I would suggest your dish is misaligned
10 Sep 2023 06:43 PM
Posted by a Superuser, not a Sky employee. Find out moreWhilst you get your dish alignment sorted @TipTop16, worth noting that using the "big screen" version of Sky Go only works on the likes of Apple TV or game consoles if you have a multi screen subscription. Sky help says it works on a console if you have "Sky Go Extra", but I'm not convinced that is still correct.
If you have a laptop or PC you can plug it into yourTV and that will work, as long as Sky Go believes the TV is the only monitor.
10 Sep 2023 06:45 PM - last edited: 10 Sep 2023 06:45 PM
Sky wholehome is required to use Sky Go on games consoles or Apple TV box. Also worth noting that the BBC channels are not available
10 Sep 2023 06:54 PM
Posted by a Superuser, not a Sky employee. Find out more
@Jason+Golding wrote:
Sky wholehome is required to use Sky Go on games consoles or Apple TV box. Also worth noting that the BBC channels are not available
It is slightly different for those with SKY Q - BBC channels are available when SKY Go is connected to the SKy Q box (which neds the Q equivalent - Multscreen to connect)
10 Sep 2023 06:58 PM
@TipTop16 @Maybe sky stream is a good option then
10 Sep 2023 11:20 PM - last edited: 10 Sep 2023 11:21 PM
Posted by a Superuser, not a Sky employee. Find out more
@nigea99 wrote:
@TipTop16 wrote:Hi we live near a wood and hill and despite a strong signal get poor reception when rain is in the area
hi @TipTop16
You really shouldn't loose signal unless there are thunderclouds or similar
Maybe worth asking SKy to check the dish alignment - unless the trees are specifically in the way of the dish & the Satellites (approx 22000 miles above th earth) in which case it will depend on what alternatives are availble.
22000 miles above the equator though, which is not at that high an angle from the UK, especially in Scotland.
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