Pixle screen when watching tv

[Jbourke]

Screen is pixleating when trying to watch a movie through prime via sky q

[stereohaven]

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@Jbourke wrote:

Screen is pixleating when trying to watch a movie through prime via sky q

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This is an intermittent but common problem across a number of apps on Q at the moment.

Sky is aware and we await a fix. See this thread.

[Invisiblename]

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@stereohaven wrote:

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@Jbourke wrote:

Screen is pixleating when trying to watch a movie through prime via sky q

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This is an intermittent but common problem across a number of apps on Q at the moment.

Sky is aware and we await a fix. See this thread.

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@Jbourke  in the meantime, if you've got a smart TV, you can use the Amazon Prime app on that (not through Sky)

[JibbaJoy]

The ANSWER to this the pixelating thread is basically just wait for sky to fix it with a software update 😖

There was a software update of 14th August, version Q270.000.10.02L (5u193hm), but this didn't resolve the issue.

It can affect live tv (through sky) and mini box viewing as well as streaming apps.

[stereohaven]

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@JibbaJoy wrote:

The ANSWER to this the pixelating thread is basically just wait for sky to fix it with a software update 😖

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Correct.

Because not everyone is seeing the issue, it comes and goes for others and the apps it effects is also not consistent, which I suspect makes any root cause difficult to pin down.

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@JibbaJoy wrote:

There was a software update of 14th August, version Q270.000.10.02L (5u193hm), but this didn't resolve the issue.

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Maybe because there was nothing in it to try and fix it, but was an update for something else?

When Sky deliver an update and it has a specific fix for a problem, they tend to tell people that is what is happening.

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@JibbaJoy wrote:

It can affect live tv (through sky) and mini box viewing as well as streaming apps.

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Can it?

I haven't experienced any issues. How do you know that the same problem affects live TV as well as apps? 

[JibbaJoy]

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@stereohaven wrote:

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@JibbaJoy wrote:

The ANSWER to this the pixelating thread is basically just wait for sky to fix it with a software update 😖baJoy wrote:

It can affect live tv (through sky) and mini box viewing as well as streaming apps.

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Can it?

I haven't experienced any issues. How do you know that the same problem affects live TV as well as apps? 

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Yes it can but not as bad as streaming apps. I've seen it and it's being seen by the other 3 adults and 2 kids in my household.  We have 3 mini boxes and they can freeze or show a black picture as well as pixelisation. 

[Jbourke]

Thank you all very much for your help 🤗