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Discussion topic: Pixellation on all (1x Sky Q and 3x Mini) boxes

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This message was authored by Skywatcher5888 This message was authored by: Skywatcher5888

Pixellation on all (1x Sky Q and 3x Mini) boxes

Sky has been installed for several years at my home.  Recently, getting pixellation - approx once every 5-10 minutes - on all channels.  Signal strength steady at 70%, with quality 90%, same as when it was installed.  Both the dish (it's installed about 2m off the ground) and cabling look OK from visual inspection. I've rebooted the Q box, and performed a factory reset - no difference.

 

How do I get this addressed please?  Does it need an Engineer visit and what would the cost for this be please?

 

Thanks,
Steve


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Pixellation on all (1x Sky Q and 3x Mini) boxes

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@Skywatcher5888 wrote:

Sky has been installed for several years at my home.  Recently, getting pixellation - approx once every 5-10 minutes - on all channels.  Signal strength steady at 70%, with quality 90%, same as when it was installed.  Both the dish (it's installed about 2m off the ground) and cabling look OK from visual inspection. I've rebooted the Q box, and performed a factory reset - no difference.

 

How do I get this addressed please?  Does it need an Engineer visit and what would the cost for this be please?

 

Thanks,
Steve


Hi @Skywatcher5888 

Certainly best to contact Sky for an Engineer.

Provided it is a Sky Q box then these are all owned by Sky and if faulty will be replaced FOC.

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