Discussion topic: Pixellation on all (1x Sky Q and 3x Mini) boxes
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‎14 Apr 2024 12:07 PM
Sky has been installed for several years at my home. Recently, getting pixellation - approx once every 5-10 minutes - on all channels. Signal strength steady at 70%, with quality 90%, same as when it was installed. Both the dish (it's installed about 2m off the ground) and cabling look OK from visual inspection. I've rebooted the Q box, and performed a factory reset - no difference.
How do I get this addressed please? Does it need an Engineer visit and what would the cost for this be please?
Thanks,
Steve
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‎14 Apr 2024 12:10 PM
Posted by a Superuser, not a Sky employee. Find out more
@Skywatcher5888 wrote:
Sky has been installed for several years at my home. Recently, getting pixellation - approx once every 5-10 minutes - on all channels. Signal strength steady at 70%, with quality 90%, same as when it was installed. Both the dish (it's installed about 2m off the ground) and cabling look OK from visual inspection. I've rebooted the Q box, and performed a factory reset - no difference.
How do I get this addressed please? Does it need an Engineer visit and what would the cost for this be please?
Thanks,
Steve
Certainly best to contact Sky for an Engineer.
Provided it is a Sky Q box then these are all owned by Sky and if faulty will be replaced FOC.