Pixellation on all (1x Sky Q and 3x Mini) boxes

[Skywatcher5888]

Sky has been installed for several years at my home.  Recently, getting pixellation - approx once every 5-10 minutes - on all channels.  Signal strength steady at 70%, with quality 90%, same as when it was installed.  Both the dish (it's installed about 2m off the ground) and cabling look OK from visual inspection. I've rebooted the Q box, and performed a factory reset - no difference.

How do I get this addressed please?  Does it need an Engineer visit and what would the cost for this be please?

Thanks,
Steve

[oldfella · Accepted solution]

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@Skywatcher5888 wrote:

Sky has been installed for several years at my home.  Recently, getting pixellation - approx once every 5-10 minutes - on all channels.  Signal strength steady at 70%, with quality 90%, same as when it was installed.  Both the dish (it's installed about 2m off the ground) and cabling look OK from visual inspection. I've rebooted the Q box, and performed a factory reset - no difference.

How do I get this addressed please?  Does it need an Engineer visit and what would the cost for this be please?

Thanks,
Steve

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Hi @Skywatcher5888 

Certainly best to contact Sky for an Engineer.

Provided it is a Sky Q box then these are all owned by Sky and if faulty will be replaced FOC.

[Skywatcher5888]

Thanks @oldfella .  Do Sky support monitor these chats, or do I need to contact them directly?

[ThePope27]

@Skywatcher5888 Sometimes it gets escalated directly from the forum 🙂

There isn't any trees that are blowing in the wind and blocking signal for a split second is there ? 

[PandJ2020]

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@Skywatcher5888 wrote:

Do Sky support monitor these chats, or do I need to contact them directly?

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You'd have to initiate contact.

[Skywatcher5888]

Thanks @ThePope27 .  No, no change in the installation.  Should have direct line of sight of the satellite.

[oldfella]

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@Skywatcher5888 wrote:

Thanks @oldfella .  Do Sky support monitor these chats, or do I need to contact them directly?

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You are bestto contact them.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[ThePope27]

@PandJ2020 

That's quite contradictory to what I've seen on the forum,

Some people escalate to sky directly from here and then direct message them ?