Problems downloading Paramount Plus

[Annoyed_1]

I've been having the same problem and its now not loading at all. I've done all the things I've been told to do and nothing has changed. I can watch it on my mobile phone no problems. Sky has said there's a connection issue but dont seem to be able to fix it.

[JustJohn]

As of yesterday I cannot access paramount plus on my sky Q box. Either get a black screen or occasionally it says there is an issue with the Internet connection. Can access paramount plus as normal.al.via my smartphone.

Tried unplugging  the sky Q  box and my Internet hub but no change.

Is this an issue with sky as I have seen other posts with the same issue

[Linda345]

Is Paramount + supposed to be working now, as ours still isn't?

[Daniel0210]

@Linda345 @JustJohn 

Your posts have been moved into a thread already discussing this topic. Perhaps look at post 10 from @lettice on page one for some troubleshooting. 

[zander1]

Tried reboot and refresh. Still not working. 🤷‍♂️

[John6010]

Have tried all suggestions and still not working 

[JustJohn]

Paramount plus is now working for me. The only thing that I did which may have done it is to refresh all app on my sky Q box. Took a few hours to work if this is what did it

Unless it is just a coincidence (rebooting my sky Q box and hub did not make a difference)

[JenN19]

I cannot seem to sign in to paramount plus. I have basic but it's not recognising login details. It may be recognising an old sky email address which Sky closed because of inactivity, annoyingly, and I cannot remember the password for that email. So "forgot my login" won't work as I cannot access that email account. This is so frustrating - you cant just pick up the phone and ask someone to reset it. Any ideas how I can reset?

[lettice]

@JenN19 

Your post has been moved to this ongoing issue thread.

Please read the thread for some suggestions.

Some suggestions in my post 10.

Sky have been alerted of the problem.

[John6010]

Still not working. Got as far as menu then it says Internet issue. Tried again and got blank screen.

[John6010]

Paramount now working for me.

[Trevor63]

Last 2 days the paramount plus app is not working. I have tried all the suggested fixes but still nothing 

[Daniel0210]

@Trevor63 

Your post has been moved into a thread already discussing this topic. Perhaps look at post 10 from @lettice on page one for some troubleshooting you may not have tried yet. 

[kerry04]

Rebooted sky box. Internet connection is fine. Screen stays black!

[HattrickGaz]

Tried the reset - refreshed the apps and also a software update check and it still fails to load.....Circle of doom......