Paramount not working

[MrsSav3]

Paramount not working keeps buffering and not loading on Sky Q box. Netflix is very slow to load too

[sidellmark]

Paramount Plus is not working.

[GD1]

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@sidellmark wrote:

Paramount Plus is not working.

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On what?   Sky Q, Sky Glass, Sky Stream?

PS your post has been moved from the Sky Go board as this is unrelated to the Sky Go app.

[sidellmark]

Sky Q, main boxes and mini boxes.

sometimes loads to menu but will not play content.

message says Uh-Oh. An error has occurred, but we're working on fixing it. We'll be up and running shortly.

problem since last night

[GD1]

@sidellmark  Your post has been moved to the correct board for Sky Q

[John6010]

Having trouble logging into paramount plus app on my sky q box. Keep getting different messages such as Internet not working or it just sits on a black screen. Got as far as the menu at one point then it froze.

[Cootie87]

Same issue here it's still happening 

[bazsarah]

Have tried resetting and rebooting everything. Have updated the app & updated the sky software still not working 

[PJR121]

Last two days I've been unable to get into Paramount+ via the app on my Sky Q box. Sometimes I get a black screen, sometimes the logo, sometimes the user list. Twice I've got to the programme page. But a lot of the time I get a spinning wheel of a blank screen.

Occasionally I get a message saying it's an internet issue (which it can't be as all other apps work) or that it's a problem their end.

Paramount+ app works on my TV (but is unwatchable due to sound issues) and on my fire TV in the bedroom, and via my phone. So just appears to be a Sky issue? Bit frustrating!

[lettice · Accepted solution]

Noticed recently a number of you having some similar Paramount + issues.

Have moved/combined your posts.

Just to make sure.

First try the following if you have not done so already.

Power restart;

1. Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
2. Plug in and switch your Sky Q box back on at the mains.
3. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote. 
   Some features may take up to 5 minutes to return.

Refresh your apps;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.
   The refresh can take up to 24 hours to complete.

Try a restart of your broadband router.

[John6010]

Have done all of these and still not working as of 5 mins ago

[PJR121]

Done these too - can't be down to broadband as all other apps - iPlayer, Disney+, Netflix etc. all load fine. Paramount+ is not working 

[Sam75]

When I click on Paramount plus it opens amd then gets stuck on the blue paramount plus logo screen and doesn't go any further. I've tried refreshing the apps but that hasn't worked. Any ideas? 

[Daverav]

Having the same issues on sky glass and even fire stick will not install. 

Been happening for last few days upto now 

[Michelle19731]

I'm constantly getting a connection issue when trying to access Paramount Plus. The Sky box is in the same room. It keeps buffering or saying there's a WiFi connection. So annoying when you're in the middle of trying to watch something.