@LynetteAldcroft
If it displays no satellite signal take a look at the troubleshooting on the link provided by @PandJ2020
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.
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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
